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FAQ

What are the dimensions of a SOLEBANDZ wristband?

All SOLEBANDZ are available in Adult Size (2.5-inch diameter).  For selected I Can SOLEBANDZ, Youth Size (2.2-inch diameter) is also available.

 

What payment methods are accepted?

SOLEBANDZ accepts payments via PayPal, Visa, Master Card, American Express, and Discover.

 

Will I be charged sales tax?

SOLEBANDZ is based in Hawai'i.  Hawai'i state law requires that we charge sales tax on total merchandise, including shipping and handling fees, for orders shipped to Hawai'i.  Customers residing in states other than Hawai'i will not be charged sales tax.

 

What is the return and exchange policy?

We accept returns with prior SOLEBANDZ approval only and within seven (7) calendar days upon you receiving your order.  Wristbands must be in brand new condition, unworn, and accompanied by proof of purchase; otherwise the return will not be honored.  Approved returns are allowed for exchange or credit toward a future purchase.  Returns must be shipped via United States Postal Service (USPS) First Class Mail with a USPS tracking number for United States returns and USPS Priority International Mail with a USPS tracking number for International returns.  In case of loss or damage during the return shipping, customer is liable.  Customer is responsible to pay for return shipping and handling costs.  Shipping and handling costs will not be refunded.

 

What are the Instagram Giveaway Official Rules?

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How do I become a SOLEBANDZ Retailer?

Thank you for your interest in becoming a SOLEBANDZ Retailer!  Please contact us at info@solebandz.com for more information.

 

I have more questions, where do I send them to?

Please email any questions you may have to info@solebandz.com.  A response will be provided within 1-2 business days.